Technology Support Specialist - Part Time
The Monroe Township Public Library is a vibrant, well-used facility providing a high level of service to all community residents. The Library and staff enjoy the support of Township residents, and administrative and financial support from municipal officials. A highly dedicated, skilled staff enables the Library to provide a level of personalized service that is unavailable at many other libraries of comparable size. High-quality community engagement is an essential component of the Library’s work.
The Monroe Township Public Library seeks an enthusiastic, self-motivated and team-oriented candidate for Technology Support Specialist to provide essential support for the Library's technology infrastructure and ensuring reliable, secure, and future-focused digital services for staff and patrons. This part-time position requires technical proficiency and collaborative skills to maintain and advance the Library's technology systems.
Responsibilities:
Technology Support:
· Maintain and monitor the integrity, performance, and security of networks (LAN/WAN), servers, telecommunications, and databases under the direction of IT leadership.
· Perform routine updates, maintenance, and proactive performance monitoring to ensure maximum speed and uptime.
· Install, maintain, test, and repair PCs, laptops, printers, A/V equipment, and related peripherals.
· Diagnose and resolve hardware, software, and system issues promptly, which may occasionally require after-hours support.
· Serve as the primary point of contact for setup, troubleshooting, and support of A/V equipment in meeting and program rooms for staff and public events.
· Provide technical assistance and training to staff and patrons on library systems.
· Coordinate technology training for Library staff for Cybersecurity in compliance with Monroe Township
· Develop standard technical documentation, user guides, and knowledge base articles.
· Maintain records for hardware inventory, software licenses, warranties, and network configurations.
· Coordinate outside IT contractors and vendors during installation, maintenance, and repair projects.
· Collaborate with staff and leadership on technology projects, service evaluations, and library goals.
· Assist in developing technology plans, evaluating emerging tech trends, and recommending software/hardware upgrades.
Other Duties:
· Answer the telephone and direct calls to the appropriate departments or people.
· Attend appropriate meetings, workshops and seminars.
· Pursue ongoing professional development to stay current on library technologies.
· A particular position in this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.
Qualifications:
Bachelor’s or Associate’s degree or certification in a computer science or technology related field and/or minimum two (2) years’ experience working with technology and electronic services or relevant experience in computer network operations, maintenance and repair. A combination of education, professional, and lived experiences that demonstrate the ability to meet the position’s requirements successfully may be considered.
· Commitment to supporting and advancing the library’s mission, vision, and strategic priorities.
· Exceptional customer service with strong verbal and written communication skills across diverse audiences.
· Strong analytical skills, precise attention to detail, and a proactive approach to troubleshooting.
· Demonstrated technical competence with a drive for continuous learning and professional development.
· Sound time-management skills with the ability to work independently.
· Must be 18 years of age or older and reside in New Jersey unless otherwise exempted by law. Successful candidate will be required to pass a pre-employment drug screen, physical, background / reference check and motor vehicle record check.
This is a part-time, non-union position of approximately 15-19 hours per week. Hours for this position will be a combination of morning, afternoon, and evening hours.
Salary: $28.89 per hour.
Apply by sending a cover letter, resume and three personal references to